Terms and Conditions

Introduction to the general terms and conditions

BETROPHY is owned and operated by Bellona N.V., a company registered and established under Law of Curacao, with registration number 120860 and registered address at Heelsumstraat 51, E-commerce park, Curacao. Bellona NV is licensed and regulated by Antillephone N.V, under License No 8048/JAZ2010-010. In certain jurisdictions, Bellona NV is using Arzella Limited (a company incorporated under the laws of Cyprus with registered address at Chytron 30, 2nd floor, Office A22, 1075 Nicosia, Cyprus) as a payment agent.

All payments related to Paysafe will be processed by Bellona N.V

 

1. Applicability of the Terms and Conditions
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1.1. Once choosing "Agree" you (the customer) have accepted these terms and conditions. By agreeing to these terms, you (the customer) are bound by the company's rules and regulations, and privacy policy.

1.2. Betrophy reserves the right to terminate the terms and conditions, rules and regulations, and privacy policy at any point and time, without prior notice to the customer. With respect to you (the customer) Betrophy will strive to make a reasonable effort to inform you about any changes.

1.3. The customer holds all responsibility to periodically check and update himself with the terms and conditions. Betrophy advises all customers to keep themselves informed as frequently as possible. All bets will be recorded according to the time they are placed and will be subject to the relevant version of the terms and conditions agreement.

1.4. The English version of the terms and conditions, rules and regulations, and privacy policy will always prevail over any translated version.

2. Customer Representations
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2.1. Once you accept the terms and conditions, you (the customer) have confirmed that you are over the age of 18, or the age of consent in your respective country of jurisdiction and are considered able to take full responsibility for all actions that are required by the terms and conditions. Betrophy reserves the right to request valid proof of identity which would verify the customer's age. Betrophy has the power of attorney to terminate any account that causes reasonable suspicions pertaining to a minor. Betrophy reserves all rights to void any betting transactions involving any minors.

2.2. Customers should be aware of any laws or bylaws which prohibit online gambling and/or online gaming active or relevant to their place of residence. Should this be the case the customer WILL NOT BE GRANTED ACCESS to the website at any time if the customer is:

a. located within the residence of a jurisdiction that prohibits gambling

b. a citizen of a nation or nation-state that strictly prohibits gambling.

c. is a citizen of the following countries or jurisdictions which collectively prohibit gambling:

- Australia, Bulgaria, France and its Territories, Israel, the United Kingdom and its Territories, the United States and its Territories


2.3. The customer further accepts and agrees with the Company that:

a. It is the customer's sole responsibility to ensure that he/she is compliant with the national and/or local laws before entering registration with Betrophy or placing bets for that manner. Betrophy encourages its customers to seek legal advice prior to registering or placing bets. Should a customer breach a national or local law, Betrophy does not hold any responsibility pertaining to any such matters.

2.4. The customer and prohibited jurisdictions may not at any time use the services or products offered by the company.

2.5. The customer agrees and condones that the purpose and use of the website are their sole responsibility and risk. The customer acknowledges and accepts that at any point the customer may lose money on a bet placed. The customer, therefore, accepts full responsibility for any losses.

2.6. The customer agrees that he may not represent himself as an agent or affiliate of Betrophy , without a prior written statement from the company. In accordance, the customer will in no way market, advertise, promote or publicize the company, without prior written consent from the company.

2.7. The customer agrees not to make any attempts to attack, hack, make unauthorized alterations to, or introduce any form of malicious codes to the website. Moreover, the customer will not:

(a) Reverse-engineer or decompile any software available through the website

(b) Make copies, modifications, reproductions, transmissions, alterations, or distributions of all or any parts of the website.

(c) Disclose account information to a third party

(d) Cheat, deceive, trick, misinform, or defraud Betrophy in any such way that is abusive.

Should Betrophy find faulty behavior or failure to abide by the terms and conditions, Betrophy reserves all rights to freeze or suspend the customer's account(s), void all wagers, and withhold or decline payment(s) to any of these customers, as determined by the Company in its sole and absolute discretion.

2.8. It is the customer’s utmost responsibility to inform Betrophy of any errors in customer payments received by, or payment paid to, the company.

2.9. The customer will is not permitted to authorize any other persons or a third party to the use of Betrophy's service, the use of the customer's account or to accept any winnings on their behalf. 

2.10. Any winnings that are taxable or required by law to be disclosed will be reported by the customer to the proper authorities of Betrophy. Betrophy is not liable if the customer fails to do so.

2.11. Betrophy and all affiliates are not to be held responsible for any liabilities, damages, losses, costs, and expenses, including legal fees, to which the customer fully agrees and consents.

2.12. Absolute Restriction for NetEnt content:

United States of America, United Kingdom, Spain, France, and Italy.


2.13. Blacklisted Territories (NetEnt)


NetEnt content shall not be served in the following territories:


Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.


2.14. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt):


Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.


2.15. Branded Game Territories (NetEnt):


Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead cannot be offered in the following territories:


Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.


2.16 In addition to the jurisdictions set out in paragraph 2.15, Planet of the Apes Video Slot must not be offered in the following territories:


Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.


2.17 Vikings Video Slot must not be offered in the following jurisdictions:


Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.


2.18 In addition to the jurisdictions set out in paragraph 2.15, Narcos Video Slot must not be offered in the following territories:


China, Indonesia, South Korea.


2.19. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, and The Invisible Man), can only be played in the following territories:


Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

3. Account and Personal Information
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3.1. Any customer deposits can only be processed through pre-approved payment methods which are available on the website. In the event that a payment is made through authorized payment solutions, a statement written prior must be approved to do so in order for consent.

3.2. Accessing Betrophy's betting services is done by the customer who must always log in to the website with an opened and registered account.

3.3. Upon registration, the customer will provide all relevant personal information. All information must be truthful and consistently be up to date. Failure to do so will result in the termination and closure of the customer's account and all money will be forfeited.

Betrophy reserves the right to refuse or deny potential customers to whom any information is perceived suspicious. Only once a customer is registered are they permitted to use company services and bet within limitations that are laid out for their account.

Betrophy reserves the right to demand personal documentation such as a Passport copy, bank statement, credit card Photograph, and/ or any other document that is necessary to prove the customer's identity. Refusing to provide the requested documents will cause the account to be blocked and/or rejection of any attempt to withdraw money.

3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer.

3.5. Once a customer is considered a 'registered' customer, they will be presented with a username and password, which are used solely by the customer. It is the responsibility of the customer to ensure and maintain that all personal and confidential information persists to be disclosed. Should the customer feel that their account information security has been compromised the customer must notify Betrophy immediately. Should any bets or requests be placed at that time the account access information is considered valid. 

3.6. If the customer suspects that their account has been misused, it is the customer's responsibility to inform Betrophy as soon as possible so that the account can be suspended. Betrophy is not liable or to be held responsible if there should be a delay in the suspension of the account. Bets or requests made online will be voided only after Betrophy has been notified of а possible misuse. You can inform Betrophy of any misuse of your account via the "contact us" section on the website.

3.7 If Betrophy believes there has been a breach of security or misuse of the account, the customer may be required to change their password or account access information.

3.8. Betrophy holds the discretion to perform random security checks in order to maintain the highest level of security and make sure all measures to protect customer funds are in place. The customer, therefore, accepts that Betrophy may require further or additional information to verify and maintain the highest level of security.

3.8.1 The player’s account must be registered on his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at the registration stage is true, complete, and free from error. Registration is allowed only once per person, family, household address, email address, payment account number, site cookies, IP address, and shared computer, i.e. Public library or workplace and cannot share any of the aforementioned with a previously registered account. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with the company, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequence to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets, and winnings acquired using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts.

3.8.2 A duplicate account is considered as such in any case where the account IP address, Personal details, payment account number, site cookies match with an already existing account with the company.  


3.9. It is the customer's responsibility to check their account balance each time they access Betrophy's website. This way they will be able to identify any discrepancies that may have occurred. In the event of a discrepancy, it is the customer's sole responsibility to inform Betrophy at their earliest convenience. Should the customer fail to notify Betrophy within 30 days of the discrepancy then the customer has forthwith forfeited the right to any adjustments and the account will remain at the stated balance. The customer can inform Betrophy of any account discrepancies by using the "contact us" section of the website.

3.10. Betrophy reserves the right to close or terminate a customer's account, and refund or withholds a balance from that account without further explanation to the customer if foul play has been suspected. Outstanding bets will be honored, only if those were properly placed by the customer in accordance with the terms and conditions.

3.11. A customer can withdraw money from his account only if and when Betrophy has confirmed that the account is eligible for performing withdrawals.

3.12 A customer can withdraw money from his account using bank transfers only once a month. Otherwise, Betrophy reserve the right to charge a fee of 5-8% per transaction.

3.12.1 Betrophy charges no fees for bank transfers. Hence, the minimum withdrawal using a bank transfer is €500.

3.12.2 Since withdrawing via credit cards often fails due to problems/restrictions on the credit card companies’ side, Betrophy will not be responsible for any of these delays. Betrophy strongly recommends that customers use one of the E-wallets available on the site for fast withdrawals.

3.13 A customer can withdraw up to €5,000 from his account per week.

A VIP customer may have higher limits applied

Players can only withdraw money using the same payment method they had used for deposits. (Exceptions: MasterCard; Paysafecard)

3.13.1 Multiple withdrawals performed within a 30-day time frame will be charged a minimum fee of 3% of the withdrawal amount. 

3.14. A customer can withdraw money from his account only after he has rolled each of his deposits at least 5 times. Wagers with odds lower than 1.6 (sports and virtual sports betting) or casino wagers with minimum/no risk are not counted towards the rollover. If the player doesn’t meet this requirement, Betrophy reserves the right to charge the withdrawal request with up to 8% administrative fee. All Running, Cash-out bets, Tie (Draw), Cancelled, Refunded and Denied bets or bets placed on multiple outcomes of the same event are not considered towards the calculation of the turnover.

3.15. A customer may close their account at any point and time but this can only be done by the customer informing Betrophy of their intention in writing. This must be done through the "contact us" section of the website. When a customer decides to close their account, the customer must immediately stop using the website. Only after Betrophy has notified the customer of the closure of their account will the customer no longer be liable for any bets and they will be therefore voided and nulled.

3.16. Accounts having no recorded activity for a period of 6 months are considered to be inactive. Should an account be inactive for 6 consecutive months or longer (no deposit and betting/gaming activity), Betrophy reserves all rights to terminate the customer's account, and therefore; all outstanding balances are forfeited. Please contact us at [email protected] or via Live Chat, for all queries related to recovering your inactive account and outstanding balances. Any recovered accounts will have their outstanding balances reinstated. 

3.17 Credit card withdrawals – In order to process Credit Card withdrawal requests, we require the following Id documents due to security reasons:

1. Photographs of both sides of your identity card or driver's license, or photographs of your passport.

2. Photograph of the back and front of your credit card.

3. Bank account statement or utility bill.

Please send the documents listed above to [email protected]

3.18 Betrophy reserves the right to review transaction records and logs whenever needed, for any reason.

In case that following these reviews the account is identified or suspected as a result of non-recreational play type or wager style or collaboration between parties, all winnings and/or bonuses will be revoked at the sole discretion of Betrophy.

 

4. Terms of Bet Acceptance
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4.1. Betrophy will only accept bets that are performed by registered customers which are made online via Betrophy's website.

4.2. A bet will only be considered placed and accepted once it has reached Betrophy's gaming server in the jurisdiction where Betrophy's gaming server resides. Betrophy will notify the customer through the website if and when the bet has been accepted and placed. A bet is considered completed only upon acceptance and when recorded in the residence of Betrophy's gaming jurisdiction. 

4.3. Once the customer has placed a bet successfully on the website, the customer will be notified electronically with a notice of confirmation and record of the bet placed by Betrophy.

4.4. Bets that are not transmitted in full are considered void and nulled. Bets that are interrupted due to technical issues are considered an exception.

4.5. Bets that have been placed cannot be changed and/or cancelled by the customer. In the event that the customer has placed a bet and then cancelled it, the customer is advised to check the betting list to make sure that the bet placed has in fact been cancelled. This can be done in the menu bar. In the event that there is a dispute, the customer is advised to notify Betrophy before the bet is finalized. Betrophy will then investigate any disputes and resolve them as Betrophy sees fit.

4.6. All transactions that are placed electronically will be recorded in the interest of the customer. If and when a dispute is placed and cannot be resolved Betrophy will store this dispute as evidence if similar measures are required in the future.

4.7. Betrophy reserves the right to suspend or prohibit any betting on any market at any point and time without prior notice to the customer. Should the customer attempt to bet and enter a bet their attempt will be rejected.

4.8. Betrophy reserves the right to suspend, refuse or reject any part of a bet or a whole bet without explanation to the customer if it is suspected that the account involved could inflict damage or loss of any kind to the customer or to Betrophy. Betrophy holds these rights in the event of an investigation or a breach of the terms and conditions.

4.9. Betrophy is not to be held responsible if a bet cannot be placed or is not placed successfully due to equipment failure, or failure in telecommunication.

4.10. Betrophy holds no responsibility or liability for bets that are placed with errors.

4.11. Bets can be placed up until a stated deadline. In the event that a bet is placed after which the deadline is placed then consequently all bets are voided and annulled.

4.12. Bets that are placed by credit card or debit card by the customer are not valid until the payment has been received by Betrophy. In the event that the bet has been placed and commenced before the authorized payment has been accepted the bet in question is voided and nulled.

4.13. The customer's account must always be in a positive balance or an excess amount for the customer to be able to place bets. Should this not be the case all placed bets will be considered void.

4.14. All prices and lines that are displayed on the website are subject to change. Betrophy reserves the right to change all information displayed at any point in time without prior notice or explanation. At this point, Betrophy reserves the right to change or void bets placed that are not in accordance with the updated information.

4.15. There is a different maximum amount limit for bets placed on different markets. The maximum limits of bets are subject to change without prior notice and are the sole discretion of Betrophy.

4.16. In association and compliance with any applicable law, Betrophy may require the user to submit evidence of the customer's identity before a withdrawal request is approved.

5. Company Conduct and Limitation of Liability
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5.1. All winnings and/or losses will be reflected in the customer's account preceding confirmation of the final results. Betrophy reserves the right to choose the source of the final results as deemed appropriate.

5.2. It is the customer's responsibility to notify Betrophy of any errors in the customer’s account, should there be any funds that were credited or debited in error. Sums that are credited in error to the customer's account are invalid and must be returned immediately. Funds that are credited in error may not be disputed and Betrophy reserves all right to void any transaction, including bets.

5.3. Betrophy is not responsible or liable for any typographical, technical or human error in the postings of odds and/or handicaps. In the event of such an error, Betrophy holds the right to void any affected bets in order to correct the error.

5.4. Betrophy is under no circumstance to be held responsible or liable in equity, contract, tort, negligence, or any other theory of law for any damages or losses whether they are direct or indirect from any errors that may have occurred on the Betrophy website.

5.5. Betrophy is not responsible for any breach of contract of the terms and conditions caused by any circumstances that are beyond any feasible control.

5.6. Betrophy reserves the right to withdraw the website and/or elements of the website and/or elements of the website at any time.

6. Use of the Website
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6.1. Betrophy reserves the right to restrict any customer's ability to use of the website, to suspend or terminate an account, to void any bets, and to forfeit or withhold funds. Customers acknowledge that if their place of residence does not lawfully permit any form of gambling the customer takes full responsibility for their actions and Betrophy is not liable or responsible for any actions that the customer may undertake.

6.2. Betrophy reserves the rights to void any or all bets made by and/ or to withhold payments payable to any person, groups of legal entities, as a syndicate or pending any outcomes of a subsequent investigation by the proper authorities.

6.3. In the event of fraudulent or money laundering customer activity, Betrophy is entitled to void bets, withhold and forfeit money in the customer's account and to terminate the customer's account. In the event that any other customers are involved in said activity they will be subject to the same consequences. Betrophy will void bets placed therein.

6.4. "Wrongdoings" and/or "fraud" are attempts to: wrongfully deliberately or knowingly transfer funds from a third party's account or funds that are not lawfully owned, an act of omission, causing harm to the company or any third party, false personal information, "chip dumping", fraudulent fund transfers, and allowing minors to access Betrophy and any such will not be tolerated by Betrophy and the customer, therefore, risks having their account terminated and investigated, and therein all parties involved.

7. General Rules and Specific Event Rules
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7.1. The following terms apply to the Online Casino:

7.1.1. This includes but is not limited to: online casino, online bingo, online poker rooms, progressive jackpot games, and any other games where applicable. Software refers to any program or data that is used for the purpose of the online casino and may require a download (where applicable).

7.1.2. Betrophy grants the customer the personal non-exclusive and non-transferable right to use the software, for the purpose of playing and participating in online casino activities or any other online games.

7.1.2.1. The customer is NOT permitted to:

a. install or load the software to any server or network device;

b. sub-license, assign, rent, lease, loan, transfer, or copy the license of use of Betrophy's software or to distribute it;

c. translate, decompile, and disassemble, reverse engineer, or otherwise modify the software;

d. copy or translate any electronic or online provided documentation;

e. enter, access or attempt to enter or access security systems or interfere in any way with them;

7.1.2.2. To be clear the customer does not own the software. The software is owned by Betrophy. The software is exclusive in its form to Betrophy. The customer's use of the software does not provide the customer with any ownership or rights.

7.1.2.3. BETROPHY'S  SOFTWARE IS PROVIDED AS IS WITHOUT ANY RESOUNDING WARRANTIES, CONDITIONS, UNDERSTAKINGS OF REPRESENTATIONS, OR OTHERWISE. ALL WARRANTIES ARE EXCLUDED.

7.1.2.4. BETROPHY DOES NOT WARRANT OR IS TO BE LIABLE OR HELD RESPONSIBLE IF THERE ARE SYSTEM OR SERVICE VIRUSES. IN THE EVENT OF SUCH ERRORS BETROPHY RESERVES ALL RIGHTS TO REMOVE GAMES FROM THE SOFTWARE AND WEBSITE AND TAKE FURTHER ACTIONS IF NECESSARY.

7.1.2.5. The customer acknowledges and takes full liability that the software is used at their own risk and that Betrophy is in no way liable to the customer for any sort of damage inflicted (except for personal injury or death resulting from our negligence).

7.1.2.6. The software may include information that is confidential and valuable to the software provider and/or Betrophy. The customer, therefore, is obliged to not use or disclose the information and to strictly adhere to the terms and conditions of this agreement.

7.1.3. The customer agrees that they have read and fully understand the End-User License Agreement. The customer, therefore, is aware of all terms and conditions and agrees with all amendments and updates.

7.1.4. The customer agrees to all payments due and accepts the responsibility to pay them in full to Betrophy or to any third party. The customer agrees to not make charge-backs and/or renounce, cancel, or reverse any of the customer's due payments, therefore, the customer agrees to refund and compensate Betrophy for any unpaid payments.

7.1.5. In the event of any such dispute in reference to a wager or a winning bet, Betrophy will make the binding and final decision.

7.1.6. Betrophy reserves the right to withhold any payout or winnings until the identity of the winning person is verified.

7.1.7. Should Betrophy suspect fraud or fraudulent activity on the customer's behalf payments will be charged back and Betrophy holds the right to withhold any payouts or winnings. Betrophy reserves the right to withhold any withdrawal amounts from the customer's account if the customer’s live-betting activity acts as grounds for suspicion of card counting.

7.1.8. Betrophy reserves the right to withhold and/or decline any payouts or winnings made as a result of abuse or attempted abuse of (i) bonuses, (ii) promotions, (iii) new games or existing.

7.1.9 The following territories are restricted for NetEnt games:

 

Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom, Lithuania, Serbia.


7.1.9. 1 In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries:


Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, and Ukraine
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, and The Invisible Man) and Scarface can only be played in the following countries:


Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden

 

7.2. We shall have no responsibility or liability to you or any third party for any gambling activity that takes place (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information. Bellona N.V. (“We”) outlines our policy on depositing and refunding member/customer deposits in the following Policy.
7.2.1. Withdrawals:
In relation to deposits and withdrawals of funds into and from your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.
Available withdrawal options are clearly stated on the Website and may differ depending on the market from which the Player originates. 
The Player may request to withdraw part or all of his / her real money Balance at any time. The Player must first make a minimum deposit in order to be eligible to withdraw from his / her account. In no event, may Account Balances be transferred to another player Account. All amounts withdrawn are subject to the transaction limits and may change from time to time at the Company’s sole discretion. 
Withdrawals shall be remitted only to the same account from where your funds paid from the Player’s account originated. 
Funds marked as “Bonus money” or stuck in an aborted game will not be possible to withdraw.
If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately by email.
The payment managers employed by Bellona N.V. will carry out additional verification procedures for any pay-outs. You shall be required to provide all or any due diligence documentation including but not limited to; copy of the identification document, utility bill, confirmation of source of wealth and source of funds, and of political status upon a cumulative deposit exceeding €2,000, within a period of 180 days. We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.
All transactions shall be checked in order to prevent money laundering. Bellona N.V. shall report any suspicious transaction to the relevant competent authorities in Malta. If Bellona N.V. becomes aware of any suspicious activity relating to any of the Games of the Website, Bellona N.V. must report this immediately. Bellona N.V. may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
The time for the withdrawal to be finalized may vary due to circumstances but a withdrawal attempt should be approved or denied within two (2) days. A player shall be informed about reasons for any delay if the time for the money to arrive at the player's account exceeds ten (10) days.
If you wish to withdraw a part of the winnings which is amounted to 10.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into installments. until the full amount is paid out. You will not get any interest on outstanding amounts.
You shall not treat us as a banking institution nor expect any interest.
We may decide to charge assigned fees for processing withdrawals and is to be clearly stated when you perform a withdrawal request.
Funds which have been deposited and not used for wagering or gameplay shall not be available for withdrawal. In order to withdraw any and all deposited funds, such funds shall be wagered at least once in full. 
The procedure for removing funds from inactive and dormant accounts is reported in the backend system of the Website administrational interface.
The payment managers employed by Bellona N.V. will carry out additional verification procedures for any pay-outs. You shall be required to provide all or any due diligence documentation including but not limited to; copy of the identification document, utility bill, confirmation of source of wealth and source of funds, and of political status upon a cumulative deposit exceeding €2,000, within a period of 180 days. We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.
No withdrawal will be processed until we have satisfactorily completed the verification process (Age & Identity Verification).
Deposits will be held in members' accounts and they will be able to move seamlessly between the various elements of the website.
Provided payments have been confirmed and members have successfully completed our verification processes funds can be withdrawn from members' accounts at any time. When moving between the products on our website please be aware that you are accepting any specific rules and terms relating to the betting or gaming product you are using.
If required, it will remain your responsibility to report any winnings and losses to your local law or tax, or other authorities. We will not be liable to these authorities for any of your personal taxes.
Bank charges will apply to the transfer of deposits and withdrawals to international bank accounts. Payment of these charges will be your responsibility and may vary according to the amount of money transferred.
If the level of deposits and withdrawals does not correspond to a sufficient volume of play, we may decide to pass on associated charges to you. You are responsible for paying any associated charges to us, either on-demand or where there are sufficient funds in your account by debiting these charges from your account.
If your gameplay leads us to believe that you have been abusing exchange rate fluctuations, we may decide to charge commission on such transactions. Our currency exchange rates will reflect the daily rates published in the Financial Times.
We reserve the right to suspend and close any account that is not being used for the purpose of play on our products. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play.
You are only permitted to bet up to the amount deposited in your account.
Funds held in your account will not entitle you to interest. We hold your funds separate from our corporate funds and they are not subject to any specific trust arrangement. All Client funds are held directly by Bellona N.V.
The following policy describes the refund practices for Bellona N.V.
This refund policy is an attachment to our normal Terms and Conditions so please read and ensure understanding of both documents before playing.
If you are funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the cashier.
If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our Team, we will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.
If for any reason, you are not satisfied with your subscription and decide to close/terminate your account in Bellona N.V., we will on request issue a refund for the balance currently held in your account. Before a refund is processed all bonus chips in your balance will be deducted prior to calculating the amount to be refunded.
Finally, we reserve the right to terminate your account if we find a suspicious activity or whatsoever and to refund your balance subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

8. General Promotion Terms and Conditions
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8.1. The following terms govern the Online Sports and Casino promotions.

8.2. In the event of any discrepancy between the meanings of any translated versions of these promotion’s specific terms and conditions and the English language version, the meaning of the English language version shall prevail.

8.3. When placing a bet during any promotion real money will be used first.

8.4. Betrophy may in its sole discretion limit the eligibility of its customers to participate in all or part of any promotion.

8.5. Players who participate in one promotion cannot enter another promotion of the same type (Sports/Casino) or win any free bets during the promotion period. Players can have only one active Sports/Casino bonus at a time.

8.5.1 All weekly promotions can be claimed only once per player every week from 00:01 until 23:59 GMT. An exclusion is the Monday bonus, which can be claimed thrice per player every Monday.

8.6. In order to claim a free spins bonus a player must enter the respective bonus code when depositing. In order to use the free spins granted the player must launch the game corresponding to the promotion on offer, and click on “Play free spins now”.

8.6.1. Winnings from free spins from the welcome bonus casino package are credited to the virtual balance. No additional wagering requirements are enabled for the free spins.

8.7 Betrophy may, at its sole discretion, decide to give free spins to its customers as a present. In that case the customers will be required to perform a minimum deposit equal to the winnings gained as a consequence of the free spins, and to wager the deposit in question 5 times before any withdrawals of winnings are permitted.

8.8. Betrophy reserves the right to review transaction records and logs whenever it deems this to be necessary. Consequent to these reviews, it may become clear or suspicion may arise that the account is being:

- Used as a non-recreational play type or wager style account; or
- That players are colluding and thereby distorting the game play.

Betrophy reserves the right to deduct all winnings accumulated in case any of the above has been determined. 

8.8.1. Casino bonus manipulation amongst others, may consist of:

- Placing bets listed as Restricted Gameplay in the specific promotion’s rules
- Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus
- Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus

8.8.2. Sports bonus manipulation amongst others, may consist of:

- Placing bets listed as Restricted Gameplay in the specific promotion’s rules
- Placing bets on opposite outcomes or repetitive bets
- Placing bets on your real + virtual balance more than twice in a row
- Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus
- Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus

8.8.3. In case of bonus manipulation Betrophy reserves the right to deduct all winnings accumulated. 

8.8.4. Sports bonus virtual funds can be used for sports betting only.

8.8.5. Casino bonus virtual funds can be used for casino betting only.

8.8.6. Virtual Sports bets are not counted towards any Casino/Sport promotions.

8.9. Casino welcome bonus campaigns are limited with a maximum conversion amount of 10 (ten) times the deposited amount from virtual funds to real money.

8.9.1 In cases where the customer chooses to leave a bonus campaign or fails to complete any other withdrawal requirements, listed in the specific promotion, all bonus money and real money winnings, and free spins will be forfeited.

8.10. For each Casino/Sport promotion registration and participation is allowed only once per person, family, household address, email address, payment account number, IP address and shared computer, i.e. Public library or workplace. Bonus will be refused to players who do not comply with this term and multiple accounts will be closed. (Please, refer to General Terms and Conditions – Player Registration & Deregistration Process) We reserve the right to withdraw the availability of any offer and to redeem all bonus and winnings money accumulated by any customer or group of customers at any time and at our sole and absolute discretion.

8.11. All promotions are subject to change at any time. Betrophy reserves the right to change, cancel or refuse bonus at its own discretion.

8.12 The Cash-Out option is not available with an active sports bonus

8.13. Winnings while having an active bonus will be awarded to the virtual amount.

8.13.1. Should a player decide to leave a campaign early or not meet the rollover requirement in the allotted time frame, their virtual bonus amount will be void.

8.13.2. Players cannot leave a campaign through the "Leave" bonus feature while having pending sports bets.

8.13.3. Should a player have pending bets that exceed the expiration period of their promotion, all bets will be voided automatically.

Withdrawals

 

In relation to deposits and withdrawals of funds into and from your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.

 

Available withdrawal options are clearly stated on the Website and may differ depending on the market from which the Player originates. 

The Player may request to withdraw part or all of his / her real money Balance at any time. The Player must first make a minimum deposit in order to be eligible to withdraw from his / her account. In no event, may Account Balances be transferred to another player Account. All amounts withdrawn are subject to the transaction limits and may change from time to time at the Company’s sole discretion. 

Betrophy reserves the right to review transaction records and logs, in case of an initiated pending withdrawal from any customer’s account. Consequent to these reviews, should Betrophy detect a type of wagering, realized in a previous bet stake doubling, on casino games, we reserve the right to reclaim all unrightfully accumulated winnings, generated from the aforementioned fraudulent type of play.

Withdrawals shall be remitted only to the same account from where your funds paid from the Player’s account originated. 

Funds marked as “Bonus money” or stuck in an aborted game will not be possible to withdraw.

If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The payment managers employed by Bellona NV. will carry out additional verification procedures for any pay-outs. You shall be required to provide all or any due diligence documentation including but not limited to; copy of identification document, utility bill, confirmation of source of wealth and source of funds, and of political status upon a cumulative deposit exceeding €2,000, within a period of 180 days. We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.

All transactions shall be checked in order to prevent money laundering. Bellona NV shall report any suspicious transaction to the relevant competent authorities in Malta. If Bellona NV becomes aware of any suspicious activity relating to any of the Games of the Website, Bellona NV must report this immediately. Bellona NV may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.

The time for the withdrawal to be finalized may vary due to circumstances but a withdrawal attempt should be approved or denied within two (2) days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds ten (10) days.

If you wish to withdraw a part of the winnings which is amounted to 10.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into instalments. until the full amount is paid out. You will not get any interest on outstanding amounts.

You shall not treat us as a banking institution nor expect any interest.

We may decide to charge assigned fees for processing withdrawals and is to be clearly stated when you perform a withdrawal request.

Funds which have been deposited and not used for wagering or gameplay shall not be available for withdrawal. In order to withdraw any and all deposited funds, such funds shall be wagered at least once in full. 

The procedure for removing funds from inactive and dormant accounts is reported in the backend system of the Website administrational interface. If money is to be transferred to the MGA, the Key Official of Bellona NV is responsible for handling this procedure.

Bellona NV members must ensure that they use a payment method that belongs to them and is registered in their name. Only one payment method can be used on an account at any given time. Where more than one payment method has been used, we reserve the right to ensure that payouts are made in accordance with rules designed to minimize fraud. This can include partial payments to previously used deposit types, where applicable. 

Bellona NV accept only payments made from valid and by valid accounts means Accounts holding LICENSED Financial Institution, or trough licensed payment providers notified and verified by the MGA, and that MGA has not instructed or requested us to retain from it.

The payment managers employed by Bellona NV will carry out additional verification procedures for any pay-outs. You shall be required to provide all or any due diligence documentation including but not limited to; copy of identification document, utility bill, confirmation of source of wealth and source of funds, and of political status upon a cumulative deposit exceeding €2,000, within a period of 180 days. We are required to collect such documentation in line with our Anti-Money Laundering and Funding of Terrorism obligations.

No withdrawal will be processed until we have satisfactorily completed the verification process (Age & Identity Verification).

Deposits will be held in members account and they will be able to move seamlessly between the various elements of the website.

Provided payments have been confirmed and members have successfully completed our verification processes funds can be withdrawn from members account at any time. When moving between the products on our website please be aware that you are accepting any specific rules and terms relating to the betting or gaming product you are using.

If required, it will remain your responsibility to report any winnings and losses to your local law or tax or other authorities. We will not be liable to these authorities for any of your personal taxes.

Bank charges will apply to the transfer of deposits and withdrawals to international bank accounts. Payment of these charges will be your responsibility and may vary according to the amount of money transferred.

If the level of deposits and withdrawals does not correspond to a sufficient volume of play, we may decide to pass on associated charges to you. You are responsible for paying any associated charges to us, either on demand or where there are sufficient funds in your account by debiting these charges from your account.

If your gameplay leads us to believe that you have been abusing exchange rate fluctuations, we may decide to charge commission on such transactions. Our currency exchange rates will reflect the daily rates published in the Financial Times.

We reserve the right to suspend and close any account that is not being used for the purpose of play on our products. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play.

You are only permitted to bet up to the amount deposited in your account.

Funds held in your account will not entitle you to interest. We hold your funds separately from our corporate funds and they are not subject to any specific trust arrangement. All Client funds are held directly by Bellona NV

The following policy describes the refund practices for Bellona NV

This refund policy is an attachment to our normal Terms and Conditions so please read and ensure understanding of both documents before playing.

If you are funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the cashier.

If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our Team, we will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.

If, for any reason, you are not satisfied with your subscription and decide to close/terminate your account in Bellona NV, we will on request issue a refund for the balance currently held in your account. Before a refund is processed all bonus chips in your balance will deducted prior to calculating the amount to be refunded.

Finally, we reserve the right to terminate your account if we find suspicious activity or whatsoever and to refund your balance subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

9. Brokerage Betting Terms and Conditions
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Betrophy is offering its valued customers the ability to place pre-match bets higher than the maximum bet amount stated on the bet slip. Requests for such bets can be done only through the bet slip.

1. Betrophy reserves the right to refuse requests, terminate communication with customers,s or disable the communication panel to customers or a group of customers, upon its sole discretion.

2. The communication panel should be used for bet requests, stakes amounts, and odds. Inappropriate communication or deliberate interference to traders' work would be terminated immediately and might end up with banning customers from the site.

3. Abnormal betting patterns, rigging, and/or suspicion of acting as a syndicate of customers may lead to canceling bets.

4. Requesting a special stake amount or odds on the VIP bet slip doesn’t stand as the validity of the bet or proof for betting. Betrophy confirms each bet to the customer. No bet is deemed as placed unless confirmed and carrying status “running” in the “My bets” / “Bet List” section.

5. Betrophy reserves the right to confirm only part of the requested amount. In such cases, the bet slip will state the actual confirmed amount.

6. Only offers confirmed by the customer can be executed.

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