This page will allow you to find out answers to questions that you may have. If the answer to your question is not featured on this page, please refer to our Contact Us and our customer service will be more than happy to help you.
Is my personal information secured?
Betrophy is committed to maintaining the best privacy practices, in order to make sure that your online experience is as safe and as secure as technically possible.
All financial transactions and personal information are transmitted via Secure Socket Layer (SSL) technology and is stored in a secure operating environment, after being checked with the latest fraud control system.
Am I allowed to bet with Betrophy?
To bet with Betrophy you must be at least 18 years of age!
Betrophy believes in creating a gaming environment that is appropriate and responsible.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet.
Just search the web for your suitable “Parent control” application.
How do I solve display issues?
Some customers may experience a display issue where the "Bet Slip" appears off the edge of your screen. This is most likely to be due to the screen resolution of your PC being set too low (below 1024 by 768). For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher.
Here in Betrophy, we believe in providing all our players with the best environment for an exciting gaming experience, paying attention to each player's individual needs, we guarantee an unforgettable charge-up with the best live betting odds on the market. Betrophy is making you an offer for the greatest quality time in the gambling world, and now is the best time to take it!
What do I do if I lost or forgot my username and/or password?
To reset your password, please click on "I have lost my password” button on the upper side of the screen. If you have forgotten your username, enter your e-mail at the appropriate place or just e-mail our support staff at [email protected] and our Customer Service Team will be happy to assist you further.
How can I change my password?
To change your password, click on "My account" and fill out the "Change password" section.
Enter your current password and your new one in the appropriate boxes, and click on the "change password" button.
How do I access ‘My account’?
After you have logged in you can then access the ‘My Account’ page. The ‘My Account’ section contains Personal information and account information.
Which deposit methods are accepted?
Betrophy allows you to fund your Betrophy account with a wide range of payment options. You can do so either by bank wire, credit card, e-wallet companies, and/or prepaid cards. For the detailed list of options, check out the “Deposit” page.
How do I withdraw my winnings?
In order to withdraw, you need to click on the “Withdraw” link, from the drop-down menu below your username. Then follow the simple instructions to complete the process.
How do I know how much money do I have?
Once logged in, you can view your Casino balance and your sports balance on the upper slip of your screen.
Create a Betrophy account with the following steps:
Click on "Register Now"
Fill out the form with your personal data, please note that all fields with an asterisk (*) are relevant.
Confirm that you are over 18 years old, then click "Create Account"
As soon as you have registered, you will receive a welcome email from us
To change your password you need to log in to your Betrophy account, click on your username in the top right corner then "Change password". You will see three fields: "Old Password"; "New Password" and "Confirm New Password". In the first field, you need to type your old password and in the fields below - the new password of your choice. When you are done, just click on "Save new password" to save the changes.
If you have forgotten your password you need to:
1. Click on "Forgotten User Password?" (located on the top of your screen).
2. Enter your E-mail and username in the relevant fields
3. Click "Reset Password"
* If you have forgotten your account number and/or username please contact the Customer Support Department.
Here at Betrophy, we have a large variety of sports, leagues, matches, and bet types including the great option of Live betting! If you would like to place a bet on a single selection, you simply need to:
* Go to our sports section, (located at the center-top of the page)
* Chose your sport and market
* Chose country and league
* Check out the available options and place your bet.
For placing bets on Live events, you need to:
* Go to our sports section, (located at the center-top of the page)
* Click on "Live betting"
* Go to "All live games"
* Pick your game and place your bet.
The minimum stake a player can make is stated on the bet slip in the player's currency.
After clicking on the odds, the bet appears on your Bet slip (located on the right side of the screen). There you will be able to see the amount of the maximum bet you will be able to place for this particular event, along with detailed information in regards to your bet.
Our goal is to make sure you see the final outcome of your bet in the shortest of timeframes. Some bet types require a bit more time before the result becomes official.
Betrophy allows you to fund your account with a wide range of payment options. You can do so either by bank wire, credit card, E-wallet companies and prepaid cards. For the detailed list of options, check out the Payment methods page.
Your account will be updated as soon as you make a deposit, except when performing a Bank Transfer.
To check if your sports bet was a winning or a losing one, you need to go click on your username in the top right corner of the page then click on "Bet List" and select view "All". Once you do that, you need to choose a filter from the predefined ones or click “Custom” which will enable you to manually select the time frame you need. After you are done with your selections, you need to click the “SHOW” button and look at the "+/-" column - it displays the status of your bet; if the number you see there is in green, then your bet has won. All lost stakes can be seen in the same column, the loss amount is in red and it has a “-“sign in front of it. To check if a bet you placed in the “CASINO” section was a winning or a losing one, you need to follow the steps above to get to the “BET LIST” section, then you need to click on “Casino & Games” which can be located on the left-hand side menu. If you played at the “LIVE CASINO” section, you need to click “Live casino” from the same menu on the left. To filter the bet status according to a time frame of your choice you need to follow the instructions above.
Our Bet Builder allows you to construct your bet for available Soccer matches. Choose from a variety of markets available on a single event and get a combined total odds for your wager.
How can I build my bet?
Adding a selection in the bet builder can be done by navigating to the event page of the match and clicking the “Build your bet now” button.
This will open the Bet Builder feature enabling you to select the markets currently available on the event for a customized bet. Once you have selected your preferred markets for the event the Bet Builder odds will be updated accordingly.
After confirming the first intended custom bet it will display directly in your bet slip as a “Bet Builder Bet”, this will allow you to include additional custom bets with the feature and calculate odds and total payout. Once you place your bet and it has been confirmed you can then view the running bet in “My Bets”.
You can combine the selections to make a customized bet (each event may have a different amount available), choose from varied events and popular markets such as:
• Match Winner / 1st half Winner
• Double Chance
• Half time/Full-time Results
• Total Goals in a match / Total Goals 1st half
• Both teams to score
• Correct Score
• Total Corners
• Total Cards
• Goal Scorers (1st / Anytime / Last)