Die Datenschutzrichtlinie von 1Bet deckt die Vertraulichkeit der uns von Ihnen bereitgestellten personenbezogenen Informationen ab. Unter Vertraulichkeit personenbezogener Informationen verstehen wir Ihren Name, Adresse, Telefonnummern, Email-Adresse, Identifikations- und Bankinformationen.

Zustimmung zur Datenschutzrichtlinie

Wenn Sie auf diese Website zugreifen, stimmen Sie den Bedingungen und der Vereinbarung unserer Datenschutzrichtlinie vertraglich zu.

Speichern von Informationen

1Bet sieht Ihre vertraulichen Informationen als äußerst wichtig an; 1Bet schützt diese Informationen bestmöglich. Informationen können nur an Unternehmen weitergegeben werden , die mit 1Bet verbunden sind. 1Bet darf Auskunfteien nutzen, um Recherchen zur Betrugsprävention, zur Bezeugung Ihres Alters sowie zur Prävention von Identitätsbetrug und Geldwäsche zu recherchieren. Dies dient Ihrem Vorteil und Ihrer Sicherheit. Im Zuge der Recherche und Prävention können wir diese Informationen an Zweit- oder Drittparteiagenturen weitergeben.

IP Addresses and Cookies

1. We will collect information about your use of the website, including where available your IP address, operating system, and browser type, for system administration and reporting purposes
2. We may obtain information by using a cookie file which is stored on the hard drive of your computer. Cookies help us to improve our website and to deliver a better and more personalized service. They enable us to identify you, monitor your usage of the website and to recognize you when you return to it.
3. You may refuse to accept cookies by activating the setting on your browser. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.
4. Betrophy’s use of cookies on the Website is required for:

A. Session Management – to enable you to use and navigate properly through the site.
B. Functionality – to remember your preferences and improve your experience
C. Fraud prevention- The cookies store information which assist us with identifying fraudulent activity.
D. Tracking- to record the way you reached our site and identify the source of this traffic.
E. Analysis- to identify and count the number of users visiting our site, the pages they visit and their actions. Such analysis can help us with improving our site.
We will therefore make use of tools which will help us to profile you better. Profiling entails the analysis of information gathered about players and the process of making predictions about players and what is most likely of interest to a subset of players falling within the same profile, based on the mentioned information gathered. This allows us to target the marketing material best suited for our players (if you have consented to this). This is the only form of automated decision making which Betrophy will resort to.

Why we process your Data

The "Purposes" for which we may collect personal data are:


1. Creating and managing your account and records


2. Administrative operation of your account


3. Providing you adequate service when you have a request or complaint


4. Personalizing our service


5. Carry out customer research, surveys and analyses


6. Notifying you about any updates to our software and/or services


7. Notifying you about new promotions or dedicated offers


8. Fulfilling our legal obligations and regulatory duties


9. Identifying irregular activity, cheating and money laundering

Where we store your Personal Data

1. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


2. We capture your personal data over a secure link using recognized industry standard Secure Sockets Layer (SSL) technology which encrypts the data whilst passing it over the internet.

How long do we keep your Personal Data

Your personal data will be kept as long as you are a Betrophy customer.

Once you stop being our customer, we will keep your data for the minimum period of time required for the purposes for which it was collected and to comply with the relevant legal and regulatory obligations.

There are different factors which we take into consideration prior to determining the length of time for which we decide to retain different types of personal information. These include for instance, regulatory, anti-money laundering obligations and taxation regulations. When we no longer have a valid legal reason to keep the data, we will delete the information securely. 

Changes to Privacy Policy

Privacy Policy requirements may need to be changed due to the addition of an existing product or service, or due to changes in law, or change in technology. We will notify you of any such changes. You will not be allowed to make use of our services before you confirm that you agree to the changes being made. 

Transfer of personal information outside of the EEA

Having in mind the global environment this site is working in, it is sometimes necessary to have the data transmitted on an international basis to some of the data processors we work with, which may be based outside of the European Economic Area (EEA).
Therefore, by accepting this privacy policy you acknowledge and agree that your data might be transmitted to authorized processors based outside of the EEA, while we require and ensure that appropriate safeguards are in place. We will only divulge the information if strictly necessary and this only to service providers who are bound by rigorous terms and conditions as similarly laid out in this privacy policy, and as per the applicable law in the relevant non-EEA jurisdiction. Betrophy will ensure that appropriate safeguards are applied to transfers of data to third countries. Any transfer of your personal information to a location outside the EEA will be based on:
• the contractual Model Clauses adopted by the European Commission or a relevant data protection authority; or
• an adequacy decision from the European Commission, confirming that the third country provides adequate protection for your personal information; or
• Privacy Shield when transferring to the US (this is a form of certification which ensures that your data is handled in a way that is compatible with the strong EU protections); or
• Your consent, or another legal basis on which we are entitled to make the transfer.

Your Privacy Rights - Right to access to your information

You have a right to access the personal data we hold in our records. Depending on the Subject Access Request (SAR) you send to us, we will: 
i. Confirm that data about you is being processed, and/or
ii. Provide you with a copy of your personal data undergoing processing, and/or
iii. Provide you with supplementary information, such as information on appropriate safeguards in place when transferring data.
We may decide not to comply with your request for information if we feel that your request goes beyond your right to request access to information.
2. Right to be forgotten or Right of Erasure: You may at any time request us to erase all of your data. Obviously enough, this will however bring about a situation wherein we will no longer be able to provide you with the service we promised you. Furthermore, we will only be able to comply with your request if we do not have a legal obligation to actually retain that specific data, such as in the case of certain data pertaining to self-excluded players. Any such requests should be submitted to
3. Rectification and erasure: Though we strive to ensure that your data is up-to-date all of the time, there may be situations wherein we fail to do so – for instance, if such information is not provided to us. In that respect, Betrophy takes no responsibility or liability for the accuracy or correctness of the data provided. Nevertheless, you may, at any time, request us to correct any inaccuracies. We will respond to your request for rectification within a maximum of one month period.
4. Restriction of processing: You may, at any time, submit a request to restrict the processing of your data. 
5. Right to Data Portability: Upon your request, we shall:
i. Forward to you the personal data which we have received from you, in a structured, commonly used and machine-readable format; and 
ii. Transmit those to a data controller which you specify, where it is technically feasible for us to do so. 
Such requests will be adhered to without undue delay and in any event within one month of receipt of the request.
6. Right to Object: You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data that concerns you. You have the right to request that the processing of your personal data is limited. We will accede to your request, unless we feel that we have compelling grounds not to do so, which grounds override your interests and right, or if we feel that such an approach needs to be adopted for us to be able to defend our legal claims.
7. Right to opt out of having your information used for marketing:
You have the right to withdraw your consent of having your information used for direct marketing at any time. This may be done by sending an email to our Customer Support ( or by clicking on the ‘unsubscribe’ option provided in each marketing email you receive. 
If we decide that we have a valid reason not to comply with any of your requests which are based on any of the above rights, we will inform you that we will not accede to your request. In such circumstances, as per Article 77 of the General Data Protection (GDPR) (Regulation (EU) 2016/679) you will always be able to lodge a complaint with the Maltese Information and Data Protection Commissioner, the latter being the supervisory authority to which Betrophy is subjected to. 


Alle Telefonanrufe in unseren Kundenkontaktzentren werden zu Kundenschulungs- und Sicherheitszwecken verwendet und können aufgezeichnet werden. Dies ist Teil unserer Politik, Ihnen bessere Dienstleistungen anbieten zu können. ​

Kontaktieren Sie uns

Sollten Sie weitere Fragen oder Bedenken hinsichtlich dieser Angelegenheiten haben, gehen Sie bitte auf die Site “24/7 Betreuung”. Unsere Mitarbeiter freuen sich, Ihnen weiterhelfen zu dürfen.

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